We ship to the following countries for now: Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United States (excluding Hawaii, Alaska and Minor Outlying Islands)

We hope to reach more destinations as we continue growing - keep watching this space!

At this time, customers are unable to customize boxes for all other dietary restrictions or food allergies. However, we hope to make this option available in the future.

Orders close on the 20th day of the month for shipping the next month. Any orders placed after then will be shipped the following month. For example, orders placed by June 20th will ship in July but orders placed on June 21st and after will ship in August.

Our box contents are a surprise each month. As such, you cannot request a refund or an exchange if you do not like the contents of your box. You can, however, reach out to our support team at banyanbox.info@gmail.com to let us know what you didn't like about the boxes and what items you would like to see more of. We will gladly take your suggestions into consideration for future boxes.

Once an order is placed, our team starts working hard to process your box so it ships out to you as quickly as possible. As such, please understand that we cannot accept cancellations. We appreciate your acceptance and understanding!

Boxes are typically shipped out within 5 business days of the start of the month. Once your box is on its way to you, you will receive a shipment notification. Estimated delivery times (from receipt of shipment notification) is 6-16 business days.

Our team can be reached at banyanbox.info@gmail.com for any further questions.